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Terms and Conditions

All terms and conditions are described on this page.
Article 1. Parties to this agreement

The company MB GAMTA GYDO, registered in Lithuania, whose registered office address is Senamiestio st. 100, LT-35116, Panevėžys, Lithuania, hereinafter referred to as "Seller".

Any individual or company wishing to make a purchase on the Seller's website is hereinafter referred to as the "Buyer".

Article 2. Object

The activity of the seller includes the production and sale of food supplements and related accessories and products (hereinafter referred to as the "Product") and online sales.

The Buyer and the Seller agree that their relationship, as well as access to the website (hereinafter - the "Site") and its use, are governed exclusively by:

These General Terms and Conditions of Sale (hereinafter referred to as "Terms") are exclusive of any other terms and conditions. For the avoidance of doubt, these Terms shall prevail, where applicable, over any other version of these Terms, document or other terms;

Privacy and Cookie Policy;

Legal information; and all applicable laws and/or regulations.

The general conditions of sale, privacy policy and website legal notices are available to Buyers on the Seller's website, where they are directly accessible.

The privacy and cookie policy and legal information are an integral part of these general terms and conditions of sale.

Buying a product on the Seller's website means that the Buyer knows and accepts these conditions without reservation.

The Buyer undertakes not to use the Website in any way for which it is not intended, and not to do anything that would distort the Website or the sale of Goods on the Internet.

The Seller may change these Terms at any time. In the event of a change, the Terms and Conditions valid on the date of the Buyer's order shall apply, a dated copy of which may be provided to the Buyer at his request.

The fact that the Seller does not require the application of the Clause of the Terms or agrees to its non-performance, permanently or temporarily, shall not be interpreted as a waiver by the Seller of its rights arising from the aforementioned clause.

The terms were updated in 2022. March 1 This release supersedes any previous version of the Terms and Conditions.

Article 3. Definitions

Product: refers to the products sold on the Website within the limits of available stocks. Photos cannot guarantee a perfect likeness to the product on offer.

A B2B buyer refers to a buyer who is a business.

Delivery: means the process of sending/handing physical control or control of the Product to the Buyer.

Website: Infrastructure created by the Seller in computer formats that can be used on the Internet, including various types of data, and especially texts, sounds, static or animated images, videos, databases, with which the Buyer must familiarize himself. To learn more about products and services and, if necessary, to purchase. The website is available at the following URL:

Internet: refers to different networks of servers located in different parts of the world, connected by communication networks and communicating through a certain protocol called TCP/IP.

Article 4. Price

The prices of Products offered for sale on the Website are indicated in Euros (€) or USD ($) inclusive of all taxes (VAT and other taxes applicable on the day of the order), unless otherwise stated. For the avoidance of doubt, the prices shown on the Website are exclusive of the handling and delivery costs of the Products.

All orders are paid in Euros (€) or USD ($).

Any change in the applicable VAT rate or exchange rate may be reflected in the prices of the Products.

Similarly, if one or more fees or charges are introduced or changed, by increasing or decreasing them, this change may be reflected in the selling price of the Products on the Site.

In the event that orders are shipped to a country outside of Germany, the Buyer is considered the importer of the Product and is likely to be subject to customs duties or local taxes or import duties or state taxes. The Buyer is responsible for these rights or fees both when declaring and paying to the competent authorities and organizations.

The Seller reserves the right to change the prices of the Products sold on the Website at any time. The Seller will issue an invoice to the Buyer for the Product according to the price valid at the time of order confirmation and taking into account the availability of the Product.

The seller undertakes to regularly check that all prices indicated on the Website are correct, but cannot guarantee that they are absolute and error-free. If an error occurs in the price of the Product, the Seller will give the Buyer the opportunity to reconfirm the purchase of the Product at the correct price or cancel the order. If the Seller is unable to contact the Buyer, the order will be considered cancelled.

Article 5. Order

The Buyer has the opportunity to browse the Website and order the Products sold on the Website, subject to their availability.

When placing an order, the contractual information is provided by the Seller in English and confirmed by the Buyer when the order is confirmed.

The buyer who wants to purchase the Product by ordering on the Website must fill out an identification form in which he must provide the following information:

Email address;

Name and surname;

Email address;

Phone number;

Payment information.

All personal data collected during the order will be processed in accordance with Article 15.

A Buyer with a Customer account (see Article 14) who wants to order a Product is exempted from filling out an identification form (except for payment information), so he can order faster.

Article 6. Validity and Validation​​​​

By placing an order on the Website, the Buyer agrees to these conditions in full, without exceptions and reservations.

The summary of the ordered Product is sent by the Seller to the Buyer at the e-mail address specified in the Buyer's identification form after the order has been placed.

The product order summary contains the following information:

Summary of Ordered Products;

Total price of ordered Products;

Order date and time;

The date or period by which the Seller undertakes to deliver the Goods;

Cost of goods delivery;

Buyer's chosen payment method;

The deadline for the buyer to withdraw from the contract and the method of exercising this right.

The Buyer must immediately check the contents of the summary and notify the Seller immediately of any errors or inaccuracies.

Confirmation of the order is equivalent to the signing of the Buyer and the Seller and acceptance of the transaction.

The recorded confirmation of the order and all data transmitted during the order are considered as proof of the transaction.

In the event that the order was submitted fraudulently, the Buyer, upon noticing such use, may contact the Seller's customer service as soon as possible and notify the Seller of such a fraudulent order.

It is expressly agreed that, in the absence of an obvious error by the Seller, the data contained in the Seller's computer systems, subject to reasonable security conditions, are evidential in relation to the Buyer's orders. Data in electronic or computer form is valid evidence and is therefore admissible under the same conditions and has the same probative value as any document prepared, received or held in writing.

The seller undertakes to fulfill the orders placed on the Website only within the limits of the available stock of the Product. If the Goods are not available, the Seller undertakes to inform the Buyer as soon as possible.

The Seller may refuse to fulfill orders if the quantities of Goods are unusually large for Buyers who are private consumers.

Notwithstanding the foregoing, in the case of a B2B buyer, the Seller shall have no liability if the delivered order corresponds to the order confirmation sent to the B2B buyer.

Article 7. Payment

Confirmation of the order of goods means that the Buyer undertakes to pay the price specified in the order confirmation.

At the time of placing the order, the Buyer must pay for the order by credit card (Debit card, Visa, Eurocard, MasterCard) or via PayPal, ApplePay, Google Pay, Amazon Pay or Klarna.

Payment can be made using electronic banking services of Swedbank, Seb, Luminor, Citadele and Šiaulių bankas. Settlements are possible in euro currency. Payments are processed using the payment platform.

In the case of a B2B buyer, he may ask the Seller to pay for the order by bank transfer at the Seller's discretion.

Article 8. Accessibility

The Seller offers the goods on the Website within the limits of the available stocks and the possible expiration date. For out-of-stock items, offers are subject to availability.

If the Product is no longer available after the order has been submitted and accepted, the Seller will inform the Buyer by e-mail as soon as possible. by post The Buyer may then cancel the order.

Article 9. Transfer of ownership

The goods remain the sole property of the Seller until the Seller has paid the full price.

The transfer of ownership rights to the ordered Product occurs at the moment of physical handover of the Product to the Buyer, the risk of loss or damage to the Product is transferred to the Seller when the Seller sends the Product.

Article 10. Presentation

Delivery is made to the address specified in the Buyer's order form.

Delivery times indicated on the website are average. Seller makes every effort to meet these deadlines.

Order delivery time may vary depending on the delivery method chosen by the Buyer.

The Seller sends the goods to the delivery address specified by the Buyer during the order.

In case of delayed delivery, the Buyer will be sent an e-mail. a letter informing you of this delay and the possible consequences for the specified Delivery time.

After payment of the order, to the e-mail specified by the Buyer. an order tracking number will be sent to your email address.

The Seller shall not be liable for any delay in Delivery due to the Buyer's inability to deliver.

During the delivery of the goods, the Buyer must check whether:

The number of delivered packages corresponds to the information in the shipping document and the invoice;

The package is intact, undamaged, undamaged and unaltered in any way, including the materials used to close the package.

The Buyer must immediately report any damage to the packaging and/or Products or an error in the number of packages or a discrepancy in the information specified in the shipping document by submitting a written control reserve in the Delivery Receipt. After signing the Delivery Receipt, the Buyer cannot dispute the external appearance of the Delivery package.

Article 11. Termination

The Buyer may cancel the order for goods in the following cases:

Delivery of a product that does not meet the specified characteristics of the Product;

A price increase that is not justified by technical changes to the Product determined by state institutions; or

Delivery takes place after the deadline specified in the order form or, if there is no such deadline, thirty days after the Seller's order is accepted.

The Seller may cancel the order for goods in the following cases:

Buyer's refusal to accept the Delivery; or

non-payment of the price at the time of order confirmation.

Article 12. Withdrawal

The Buyer has a fourteen (14) day cooling-off period from the date of order delivery to return the item to the Seller for an exchange or refund without penalty, except for the cost of return, which is borne by the Buyer. .

In order to exercise the right to withdraw from the contract, the Buyer must inform the Seller of the wish to exercise this right by e-mail. by mail within fourteen (14) days from the day of delivery of the goods. The Buyer may use this opt-out form, but its use is not mandatory for the Buyer.

(If you want to terminate the contract, fill out this form and send it by e-mail:

I would like to inform you that I am withdrawing from the contract of sale of the following goods

Ordered (*)

User name

User address(es)



(*) If necessary, delete

Any return must be notified in advance to the Seller's customer service department: by mail:

Returns are in original and complete condition (packaging, accessories, instructions) and must include the original purchase receipt. The return must be made as soon as possible and no later than within fourteen (14) days of the Buyer's notification of the decision to withdraw from the contract.

Returnable to this address:


Senamiesti str. 100, LT-35116, Panevėžys, Lithuania

Any damage to the Product during return is the Buyer's responsibility and may be of such a nature that the Buyer's right to withdraw from the contract may be waived at the Seller's discretion.

Upon return under the above conditions, the Seller will refund to the Buyer the amounts paid for the goods, including delivery costs, upon receipt of the returned Goods.

Refunds are made using the same payment method used by the Buyer in the original transaction, unless the Buyer expressly agrees to use a different payment method. The Seller is not obliged to refund the additional costs if the Buyer has clearly chosen a more expensive delivery method than the standard delivery method offered by the Seller.

In the case of distance selling, the right of withdrawal may not apply in particular to the following contracts:

supply of goods that may be damaged or expire quickly; or

supply goods which the Buyer has opened after delivery and which cannot be returned for reasons of hygiene or health protection.

In case of exchange of the Product, the shipment of the Product from the Buyer to the Seller and the forwarding of the new Product will be carried out only at the expense of the Buyer.

Notwithstanding the foregoing, in the case of a B2B buyer, he may not cancel his order after the order confirmation has been sent if his order has been personalized (e.g. includes non-standard products or engravings).

Article 13. Guarantees

All products ordered on the Site are covered by a legal warranty of conformity and a warranty against hidden defects.

The Buyer must return the goods in the condition in which they were received with all elements (accessories, packaging, instructions, etc.), as well as with the invoice supporting the payment. The Seller will reimburse the costs of the delivery of the goods to the Buyer according to the rate specified in the invoice, and the return costs will be reimbursed to the Buyer by the Seller after submitting the supporting documents.

The provisions of this article do not prevent the Buyer from exercising the right to withdraw from the contract provided for in article 12.

The Seller guarantees that there are no hidden defects in the Goods, which make the Goods unusable for their intended use.

Any claim by the Buyer against the Seller for hidden defects must be made within two years of the discovery of the defect.

The seller warrants that the goods will conform to the contract and will be responsible for any non-conformity present at the time of delivery.

Article 14. Customer account

The buyer can create a customer account which gives access to a number of benefits, including: (i) faster ordering; and (ii) register different addresses.

In order to create a customer account, the Buyer must provide the following information:

name and surname;

email address;


The buyer has the option to create an account with their Facebook or Google account.

A Buyer with a customer account must log in to order Products on the Site.

In addition, subject to Article 15 and the Seller's Privacy Policy, a customer account is automatically created for each Buyer ordering Products who does not already have a customer account. This customer account will then be required for all future product orders.If the account becomes unavailable to the account holder, the account holder may notify Seller Services by contacting customer service.

Article 16. Personal data

Pursuant to Regulation (EU) 2016/679 of the European Parliament and Council of 27/04/2016, the Buyer's personal information may be processed by the Seller.

The processing of some of the Buyer's personal data is mandatory in order to: (i) process the Product orders submitted by the Buyer; (ii) create a customer account; and (iii) subscribe to the newsletter.

For more information on the processing of the Buyer's personal data, the Buyer is invited to familiarize himself with the Seller's privacy and cookie policy, which is an integral part of these General Terms and Conditions of Sale.

Article 17. Cookies

When browsing the Website, the Buyer is asked to agree to the Seller's use of persistent and non-persistent cookies.

For more information about cookies, the Buyer is invited to familiarize himself with the Seller's privacy and cookie policy, which is an integral part of these General Terms and Conditions of Sale.

Article 18. Intellectual Property

All elements of the Site, whether visual or audio, including software, all intellectual property rights such as trademarks, service marks, shape marks, copyright, patent and trade name in the Site, Product or any of the Site or the Seller are and remain the exclusive property of the Seller .

Unless otherwise stated, the intellectual property rights in the documents contained on the Site and each element created for this Site are the exclusive property of Sales.

The Seller does not grant the Buyer any license or other rights, except for the right to browse the Website and place orders for Goods.

The Buyer or any third party may reproduce any page or content of the Site with the prior written permission of the Seller. Reproduction of any page, content or documents published on the Website is permitted only for the exclusive purpose of information for personal and private use, the Seller expressly prohibits any reproduction and use of copies for other purposes.

The Buyer is prohibited from using any of the Seller's trademarks, images, trade name or other intellectual property rights for any purpose.

You may not copy, modify, create a derivative work, reverse engineer or assemble, or in any other way attempt to find the source code (except as permitted by law), sell, assign, sublicense or in any way transfer rights related to the Site.

It is prohibited to modify the Website or use modified versions of the Website, in particular (this list is not exhaustive) to gain unauthorized access to the Website and to access the Website by any means other than through the interface provided to the Buyer. Seller for this purpose.

A Buyer who has a personal website and wishes to place a link directly to the Website on his website for personal use must obtain the prior written permission of the Seller, who has the right to refuse without any specific reason.

All unauthorized links to the Website in accordance with clause 17.7 must be removed immediately at the Seller's request.

Article 19. Confidentiality

The Site and any software used with it may contain confidential information protected by applicable intellectual property rights or any other law.

Article 20. Liability

The Seller is not responsible for non-compliance with the laws of the third country to which the Product is sent. The buyer must consult with the local authorities regarding the possibility of importing or using the ordered goods.

The Seller shall not be liable for any damage caused by the improper use of the Product by the Buyer or any third party. The parties agree that the total liability of the Seller is the price paid by the Buyer for the order.

The nutritional composition of each Product is clearly indicated on the Website, as well as in each order and on the Products, the Seller is not responsible for any intolerances or allergies of the Buyer.

The seller is not responsible for any inconvenience or damage arising from the use of the Internet, in particular the interruption of service provision, external intrusion or the presence of computer viruses. The same applies to possible hypertext links on the website.

The Seller shall not be liable if any failure to fulfill its obligations is due to: (i) unforeseen and uncontrollable circumstances of a third party; or ii) in case of force majeure.

Article 21. Force majeure

Neither party shall be liable to the other party in the event of a force majeure event due to external causes such as labor disputes, pandemics or epidemics, intervention by civil or military authorities, natural disasters, fire, water loss, telecommunications interruption. network or power grid, but this list is not exhaustive.

Article 22. Archiving and Evidence‍

The seller archives purchase orders and invoices on a reliable and durable medium.

Seller's computerized records are considered by all parties involved as proof of communications, orders, payments and transactions between the parties.

Article 23. Negotiation

In the event of a dispute, the Buyer must first contact the Seller's customer service department by e-mail (

If the complaint cannot be resolved through the customer service department, or if the customer service department does not receive a response within two months of receiving the complaint from the customer service department, the Buyer may refer the dispute to the International Court of Arbitration), which will try to bring the parties together in a completely independent and impartial manner to reach a solution.

The Buyer and the Seller are free to accept or reject the resolution of disputes through mediation, as well as to accept or reject the solution proposed by the mediator.

In the absence of a peaceful agreement, the Lithuanian court decides to resolve the dispute.

The language of these terms is English. These Terms and any contracts or disputes arising from or related to these Terms are governed by Lithuanian law.

Article 24. Duration

These Terms apply throughout the period when the Products offered for sale by the Seller are available online.

Article 25. Invalidity

If any clause of these Terms should be held invalid by virtue of an existing rule or a court decision that has become final, it shall be deemed unwritten, but the entire Terms shall not be invalidated or otherwise invalidated.